Visa® Debit Card

Please be advised that third party cash transactions (services such as Venmo, Cash App, etc.) may not be disputed through TruEnergy FCU. You must contact the service directly.

Debit Card Resources:

Lost Debit Card (844) 453-8858

Debit Card Activation (800) 466-0040

Debit Card PIN Change (800) 503-9249

Pay with a tap when you add your TruEnergy FCU Visa® debit card to Apple Pay®Google Pay®Samsung Pay®.



Forms and Applications


Protect Your Debit Card with Our CardNav® App

Protect your money with real time control gaining peace of mind and enhanced security. With the TruEnergy FCU FREE CardNav App members now have full control over how, when, and where their debit card is used – anytime, anywhere.

With CardNav You Can:

  • Turn cards on or off instantly, anytime
  • Receive real time alerts every time your card is used
  • Control spending by setting limits to match your budget
  • Search for nearby ATMs through the ATM Locator
  • Use GPS to control transactions within a designated location
  • Limit card use to specific merchants or purchases
  • Get 24/7 CardNav Support by phone – 866-864-2853


Contact Info

Visa Debit Card

Toll Free (within the U.S.): 888-241-2510

International (collect): 909-941-1398

24/7 Assistance: 800-952-3999 or 703-750-4394 Use Option 2